Things you might want to know

This page sets out a list of commonly asked questions, but it doesn’t always have all of the answers. If you can’t find an answer to your unique question, please do not hesitate to get in touch.

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Common questions

  • Session times are an estimate and up to the time listed in the booking menu. Sometimes these sessions may not need to be as long as the time listed, but this price also includes editing time and one revision of the first edit.

  • Please let me know as soon as possible if you aren't able to make the session.

    If a session is cancelled then you will unfortunately lose your deposit.

  • I will only cancel a session in extreme circumstances. For example: illness, weather, travel complications, bereavement etc... If this does happen though, you will retain your deposit and we will book again for the next available date.

  • Of course! If it helps to make you feel comfortable then by all means, bring someone along!

  • I'm happy to allow a little time at the end of the allotted session. However, if the session runs over by a considerable amount, this will be chargeable. If it looks as though the session is going to exceed the agreed time, we can discuss this on the day. I don't want to make you feel uncomfortable, so the final decision is always yours.

  • I always aim to get edited images, footage or recordings back you within 2 weeks. If for any reason this isn't going to be possible, you will be notified in advance.

    If you have a particular deadline that is shorter than this timeframe, let me know in advance of the shoot, or on the day. Please note that there will be a rush fee included in your final invoice if you do require this service.

  • Unfortunately not. RAW files are just a recording of the image and not the final product. It wouldn't be a true representation of the work. Files will be sent to you in jpg format after you have signed off the work.

  • This may be possible but it would need to be agreed upon when you book.

  • That's absolutely fine! I usually wait for my clients to start sharing the images before I share them anyway, but some clients prefer they aren't posted on my accounts at all.

    There is a section on the agreement form where you give your permission for this, so it’s all covered.

  • All images, video and sound recordings, according to UK law, are owned by the creator. In short that means I will be the owner of the final images, unless there is an agreement where I sign the rights over to you. An exemption of this would be if you were to hire me solely as a camera operator as part of a production, for example. 

    I am happy for the images to be shared on your own social media. However, if you would like to publish any images, video, or sound recordings elsewhere (on television or a news outlet for example) please contact me and we can work something out. 

    More information on this can be found on gov.uk

  • I would ask that no edits are carried out by anyone other than me.

    Minor cropping is fine to accommodate different social media ratios, but the addition of filters etc… is not permitted.

  • The short answer is that everyone is unique and so is every project.

    I choose not to display a fixed price list to ensure that you are always charged fairly for the exact work you need. Instead of forcing you into a rigid package, I prefer to kick off our relationship with a conversation.

    Your free initial consultation is a wonderful, zero pressure opportunity for us to get to know each other and see if we are a good fit. From there, we can look at what you truly need.

    Following our chat, I will put together a few different proposals for you at various price points. This gives you complete control over your investment, and it completely removes that awkward feeling if a quote turns out to be higher than you expected. If you have a specific budget in mind, please just let me know, I am always happy to create a solution that works within your financial comfort zone.

Cancellation Policy

Bookings are subject to availability and require a non-refundable deposit to secure your date. Your date won't be secured until the deposit has been paid and has cleared. Confirmation of your booking will be sent to you via email.

If you are unable to make the event on the day, please contact me as soon as possible; unfortunately, this will mean that your deposit won't be refunded.

In the event that I am unable to make the date, your deposit will remain valid, and I will contact you to re-arrange for as soon as possible.

Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between the client ("Client", "you") and James ak Bennett ("Multimedia Specialist", "we", "us") regarding the provision of media creation services.

1. Booking Fee and Payment

1.1. Booking Fee: A non-refundable booking fee, as agreed upon in the project proposal, is required to secure the booking. This fee must be paid no later than 14 days prior to the scheduled event date.

1.2. Studio Bookings: If the project requires booking a third-party studio, the booking fee must be paid no later than 28 days prior to the scheduled booking date to allow for adequate time to secure the venue.

1.3. Final Payment: The final payment for the project balance is due no later than 14 days after the Client provides written approval of the final media ("Sign-off").

1.4. Late Payments: Failure to make the final payment within the specified timeframe may result in a late fee. Access to the media may be suspended until full payment, including any applicable late fees, is received.

2. Cancellation and Rescheduling

2.1. Cancellation by the Client: Any cancellation initiated by the Client will result in the forfeiture of the booking fee. If the Client has made any payments beyond the booking fee, a portion of these payments may be non-refundable, depending on the notice period given.

2.2. Cancellation by the Multimedia Specialist: In the unlikely event that the MultimediaSpecialist must cancel the booking, the Client will receive a full refund of all payments made,including the booking fee. The Multimedia Specialist will also offer to reschedule the booking to a mutually agreeable date at no additional cost.

2.3. Force Majeure: Neither party shall be liable for any failure to perform their obligations where such performance is delayed, hindered, or prevented by a Force Majeure event, including but not limited to acts of God, war, terrorism, natural disasters, or government restrictions.

3. Media Creation and Delivery

3.1. Delivery Timeframe: Media files will be delivered to the Client for approval no later than 14 days after the booking date.

3.2. Rush Fee: Requests for delivery sooner than the standard timeframe will be subject to a rush fee, the amount of which will be determined by the required deadline and the scope of work.

3.3. Format: Images will be delivered in an edited JPEG, PNG, or Tiff format. Video will be delivered as an MP4 or MOV file, unless another file type has been specified and agreed upon in writing.

3.4. Raw and Unedited Files: The Multimedia Specialist retains all raw and unedited files. These files will not be issued to the Client unless a separate agreement has been made in writing and a fee has been paid for their release.

3.5. Revisions and Reshoots: The Multimedia Specialist will perform one (1) round of revisions to the media to ensure it meets the initial brief and creative direction. Additional rounds of revisions will be subject to a fee of £50 per round. If the Client is unhappy with the final media due to the edit or a failure to meet the brief, a reshoot will be offered. The Client acknowledges that if the media is rejected due to dissatisfaction with personal appearance, the final payment is still due, and a reshoot will not be offered free of charge.

4. Media Licensing and Intellectual Property

4.1. Copyright: The Multimedia Specialist retains full copyright and ownership of all media created under this agreement. The Client is granted an exclusive, non-transferable license to use the media for the purposes outlined in the project brief. More information regarding copyright can be found on the UK government's official website.

4.2. Client Usage: The granted license permits the Client to use the media on their personal or business websites and social media platforms for self-promotion and commercial use.

4.3. Third-Party Licensing: The Client may not license or sell the media to any third party without explicit written permission from the Multimedia Specialist.

4.4. Multimedia Specialist Usage: The Multimedia Specialist reserves the right to use the created media in their professional portfolio, on their website, and on social media platforms for the purpose of self-promotion, unless otherwise agreed upon in writing.

5. Booking Details and Overage

5.1. Booking Time: The scheduled booking time is an estimate and may run slightly longer or shorter than the allotted period.

5.2. Overage Fee: If a session runs over the agreed-upon period by more than 15 minutes, an overage fee may be applied. The Client will be informed of any potential overage fees as the session progresses.

5.3. Editing: The total project cost includes all post-production and editing time.

6. Limitation of Liability

6.1. The Multimedia Specialist shall not be held liable for any loss, damage, or injury, including but not limited to financial loss, incurred by the Client as a result of the services provided, unless such loss is a direct result of the Multimedia Specialist's gross negligence.

7. Governing Law

7.1. This agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.